Shipping policy

SHIPPING & DELIVERY POLICY

Last updated: 2 September 2026

At Redemption Haus, we pack every order with care and aim to get your products on their way as quickly as possible.

Order processing

Orders are generally processed and dispatched within 1–2 business days. We pack orders each evening and aim to lodge them with Australia Post or our nominated delivery provider the following morning.

Orders placed after hours, on weekends or on public holidays will be processed on the next available business day. Processing may take longer during launches, promotions or other busy periods. If a significant delay affects your order, we will do our best to keep you informed.

Where we ship

Unless otherwise stated at checkout, Redemption Haus ships to Australian addresses only.

Shipping costs and delivery times

Available shipping options and costs are displayed at checkout. Any free shipping promotion is subject to the terms stated with that offer.

Delivery times depend on your location, the delivery provider and the service selected. Any timeframe shown at checkout or by a delivery provider is an estimate, not a guaranteed delivery date. Regional and remote deliveries may take longer.

Tracking

Where tracking is available, you will receive tracking details after dispatch. Tracking can take some time to become active after your parcel is lodged.

Delivery addresses

Please check that your address is complete and correct before placing your order. If you notice an error, contact us as soon as possible. We will try to update the address before dispatch, but this may not be possible once packing or delivery has begun. An incorrect address may result in delays or additional delivery costs.

Authority to leave

If you authorise a delivery provider to leave your parcel without a signature, consider whether the nominated location is secure. Your rights under the Australian Consumer Law continue to apply.

Lost, missing or returned parcels

If tracking says your parcel was delivered but you cannot find it, please check around your property, any nominated safe place, and with household members or neighbours. If it is still missing, contact us so we can help investigate.

If a parcel is returned to us because an incorrect address was supplied or it was not collected, additional postage may apply before it is sent again. If an error was made by Redemption Haus, we will arrange an appropriate resolution.

Damaged parcels or incorrect items

If an order arrives damaged, please contact us within 48 hours of delivery where reasonably possible. Include your order number and photos of the packaging, shipping label and damaged product. Please keep the packaging until the matter is resolved. The 48-hour request helps us investigate and does not limit your rights under the Australian Consumer Law.

If an item is missing or incorrect, contact us as soon as possible with your order number and details of the issue. Where we made an error, we will arrange an appropriate resolution.

Nothing in this policy excludes, restricts or modifies any rights or remedies available under the Australian Consumer Law. For information about returns and refunds, please read our Returns & Refunds Policy.

For shipping enquiries, contact Redemption Haus using the contact details on our website and include your order number.